AFTERALL, THE DUTY OF OUR PEOPLE IN OUR QUALITY ASSURANCE & CONTROL DEPARTMENT CONTINUES BEYOND THE QUARRIES, FACTORIES, WAREHOUSES AND REACHES TO THE DOORSTEPS OF OUR CLIENTS...

At each delivery to all of our Clients, our organization guarantees that a professional from our Quality Assurance & Control Dept. and another one from our Global Marketing & Sales Dept. or from our Supply Chain Management Dept. attend to the arrival of related containers at our Clients’ facilities and meet with our Clients’ related authorized professionals right in front of the related containers to break their door seals and open them together and to check the quality & quantity and any other details of the products within them together. All the costs regarding the travel, accommodation and any other needs of our personel is afforded by our organization.

Any products found broken or in a damaged condition and as result classified as non-confirmed by our Clients regarding any defects, they are all reported to our Headquarters and related supplier partner through the required Failure Declaration Report prepared in detail by our people as including visuals and then archieved for developing continuos improvement projects with that supplier partner quickly to find the root cause of the problem and prevent any probability of repeat, and of course these materials are immediately replaced by our organization without any charge for the fresh and qualified products value and related costs of their transportation and even if there occurs any other related expanditures, they are all going to be afforded again by us.

On the other hand, regarding any calls or emails from our Clients about a need of After Sales Support at any phase of the usage or application of our products for their business and projects related to the quality of products and services we provided, a professional from our Quality Assurance & Control Dept. and another one from our Global Marketing & Sales Dept. or from our Supply Chain Management Dept. immediately return with a video call and provide the required attention and information.

However, if this is not being sufficient for our Clients’ satisfaction as solution, to provide them the After Sales Support regarding quality they asked for, then, as again with the way that all the costs regarding the travel, accommodation and any other needs of our personel is to be afforded by our organization, we make sure that our related Quality Assurance & Control Dept. professional arrives at the facilities of our Client in maximum 3 work days.

OUR CRITICAL PROCEDURE: 100% CONTROL OF EACH PRODUCT FOR ABSOLUTE QUALITY ASSURANCE.

Considering the heavy responsibilities we are taking as Granitania by providing to our Clients all these solid warranties and guarantees mentioned above, we have focused to the most sensible and reasaonable approach to prevent all of the possible quality problems regarding all our products in any formats, sizes and finishes etc., with the 100% quality control of them before they are loaded to the containers at the facilities of our supplier partners.

You can find the related details of our quality assurance and control procedures applied at our supplier partners’ facilities by our own professionals, at The Supply Chain Management (SCM) / Inspectors On Duty in Quarries & Inspectors On Duty in Factories pages in our website.

Thanks to our all people who provide their best efforts day and night for the achievement of After Sales Support of our organization that play an important role in our Clients’ satisfaction and retention. This continuously generates loyal customers for us and increases our brand value.

WE KNOW THAT OUR CLIENTS’ TRUST IN OUR BRAND IS THE FUTURE OF OUR ORGANIZATION.

Our Clients believe in our brand and they have got associated with our organization for long term and they bring us repetitive demands for our products and services, besides;  they commit their positive feedbacks to us and their nice recommendations to many other companies in the natural stone industry which are all our potential customers all over the world.

A satisfied and happy Client brings more individuals and eventually more revenues for our organization for long term. After Sales Support plays a pivotal role in strengthening the bond between our organization and our Clients.

On this approach; our Global Marketing & Sales Dept. professionals keep in touch with our Clients; before, during and after the deals in a frequently and periodical manner, without any harassment, listening to understand their all needs with full attention and providing solutions with timelines, communicating in a productive circle for any of their needs and making them feel comfortable and getting their all feedbacks besides keeping our relations alive and never ignore their calls, emails, messages etc., provide returns immediately.

Regarding the installations and maintenance of the products that our organization provides to our Clients for their projects, we supply all required informations at the RFQ, contracting and delivery phases of related procurement projects for each of our Clients’ orders. However; we also locate all these informations in our website on related technical informations pages and in addition; as a part of our After Sales Support; we are able to provide them all again with pleasure to our Clients whenever they need.

Besides, at our organization’s website we have the section named as References which also functions as a testimonials blog where our Clients can register their complaints and recommendations.

We are also providing live communication service and online assistance 24/7 every day of the year to our all Clients where they can call and discuss their queries with our Global Marketing & Sales Department professionals who we are proud of saying that they are the service officers of our organization who take prompt actions on our Clients’ queries and resolve any problems asap with the supports of our all other organization people and with direct attention and contribution of our supplier partners.

THE FEEDBACKS OF OUR CLIENTS ARE SHARED WITH OUR SUPPLIER PARTNERS FOR CONTINOUS IMPROVEMENT...

The feedbacks related to our organization’s products and services from our Clients are the informations of primary importance we gather with high attention and rigour. These feedbacks help our structure and our supplier partners to understand our Clients better and incorporate the necessary changes for better customer satisfaction.

All of our organization professionals are aware of that the feedbacks of our Clients regarding to any details in each project we achieve as a team, brings us a new level of challenge that we must do our best to overcome and make our structure a better partner for our Clients and provide continuous improvement and development for ourselves and our supplier partners to form more successfull collaborations in the industry.

The Organization exports to many countries and most of its Clients ask for repetitive shipments for long terms.

Thanks to all our team members and the staff of our supplier partner companies, whose operations have been continuously and carefully audited, improved, approved and developed in cooperation with us, that all of us do our best together for the gladness of our Clients.

Our gratitudes to our Clients are being well accepted by them, as we are proud of providing our materials and service to them always with the quality they desire for what they pay.

THE PERCEPTION OF IMPORTANCE OF THE SATISFACTION OF OUR CUSTOMERS & OUR BRAND PRESTIGE IN MARKET ARE EQUALIZED IN ALL TEAM MEMBERS’ MINDS.

There are employed approximately 128.000 well trained people, in their own quarries and factories of the supplier partners of Granitania, all with wide experience in the industry and focused to be a part of the thriving cooperation with our organization.

Granitania’s certain operational disciplines in all processes of supply chain management through quarries and factories make it an important task for it to provide periodical cources at supplier partners’ facilities to all their blue and white collar personnel for ensuring the attention paid for the satisfaction of each Client and sense of the brand prestige in market are equalized in each mind of all relateds at every step of business as one.

International expansion of The Organization is synonymous with its continuously growing products range as all provided with the direct-from-source based supply chain management, developing service and accessibility.

Year by year, our passion and related efforts to increase; the numbers of our Clients and the satisfaction of each of them, the diversity of our product range and its popularity, the strength of our cooperation with our point-of-origin supplier partners, the preferability of our organization in the natural stone industry by all our People and Supplier Partners & Clients; continuously motivates and empowers us to progress.