TRUST FOR VERIFICATION. METICULOUS CONTROL OF MATERIAL AND MONITORING OF EACH PROCESS.

Our engineers and technicians simply do not compromise on our certain disciplines for “Meticulous Control of Material and Monitoring of Each Process For Every Single Procurement Operation At Related Sites & Facilities” beginning with extraction and classification, continuing through cutting, calibrating, filling, curing, finishing, dimensioning, packaging, loading and ending with shipment operations for granites, marbles, travertines, limestones, quartzites, sandstones, soapstones, slatestones, tra-onyx, onyx  and other natural stones besides a wide selection of engineered stone surfaces and other manufactured products.

Especially, the quality assurance and control applications of our professionals for the surface and finishings of the materials are the most sensitive part of their responsibility area. Polished, honed, aged, satin, flamed, bush-hammered, sand-blasted, etc., each of the surface finishings has a specific control method and form regarding the different characteristics they have as different operations. Our people are well-trained, experienced and very careful, thanks to their great efforts that they do not miss any defects. Also, special thanks to our supplier partners that they improve their surface processing abilities and qualities continuously with investments on related machinery, equipments, consumables and trainings and are providing their supports to us in all manners.

This is the only way to make sure that we know the products we supply to our Clients are extracted, processed, finished, packed and loaded all under our control regarding all qualifications of material and processes at each operation step. This is the only way for us to achieve what we do best; Trust For Verification.

All blocks, slabs, tiles, patterns, cut-to-size, etc. and other manufactured products made of our natural stones & engineered stone surfaces are sourced directly from our point-of-origin supplier partners’ facilities to your desired destination on time; with the warranty of the quality assurance & control operations as verification of each material and process for every single piece is completed by our stone inspectors on duty; in addition to the regular quality assurance & control operations of our related supplier partners.

AFTERALL, THE DUTY OF OUR PEOPLE IN OUR QUALITY ASSURANCE & CONTROL DEPARTMENT CONTINUES BEYOND THE QUARRIES, FACTORIES, WAREHOUSES AND REACHES TO THE DOORSTEPS OF OUR CLIENTS.

At each delivery to all of our Clients, our organization guarantees that a professional from our Quality Assurance & Control Dept. and another one from our Global Marketing & Sales Dept. or from our Supply Chain Management Dept. attend to the arrival of related containers at our Clients’ facilities and meet with our Clients’ related authorized professionals right in front of the related containers to break their door seals and open them together and to check the quality & quantity and any other details of the products within them together. All the costs regarding the travel, accommodation and any other needs of our personel is afforded by our organization. 

Any products found broken or in a damaged condition and as result classified as non-confirmed by our Clients regarding any defects, they are all reported to our Headquarters and related supplier partner through the required Failure Declaration Report prepared in detail by our professionals as including visuals and then archieved for developing continuos improvement projects with that supplier partner quickly to find the root cause of the problem and prevent any probability of repeat, and of course these materials are immediately replaced by our organization without any charge for the fresh and qualified products value and related costs of their transportation and even if there occurs any other related expanditures, they are going to be afforded again by our organization.

On the other hand, regarding any calls or emails from our Clients about a need of After Sales Support at any phase of the usage or application of our products for their business and projects related to the quality of products and services we provided, a professional from our Quality Assurance & Control Dept. and another one from our Global Marketing & Sales Dept. or from our Supply Chain Management Dept. immediately return with a video call and provide the required attention and information. 

However; if this is not being sufficient for our Clients’ satisfaction as solution, to provide them the After Sales Support regarding quality they asked for, then, as again with the way that all the costs regarding the travel, accommodation and any other needs of our personel is to be afforded by our organization, we make sure that our related Quality Assurance & Control Dept. professional arrives at the facilities of our Client in maximum 3 work days.

OUR CRITICAL PROCEDURE: 100% CONTROL OF EACH PRODUCT FOR ABSOLUTE QUALITY ASSURANCE.

Considering the heavy responsibilities we are taking as Granitania by providing to our Clients all these solid warranties and guarantees mentioned above, we have focused to the most sensible and reasonable approach to prevent all of the possible quality problems regarding all our products in any formats, sizes and finishes etc., with the 100% quality control of them before they are loaded to the containers at the facilities of our supplier partners.

Trust For Verification on as 100% quality inspection of each of all products with any formats and sizes regarding every shipment order is exactly what it sounds like. It is a rigorous check on every single piece of work. The inspections are done on both physical products on the shop floor and on information in an office setting.

You can find the related details of our quality assurance and control procedures applied at our supplier partners’ facilities by our own professionals, at the Supply Chain Management / Inspectors On Duty in Quarries and Inspectors On Duty in Factories pages in our website.